{"id":86,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2026-03-21T14:05:20","modified_gmt":"2026-03-21T13:05:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/leatherland.me\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"row align-center\" style=\"max-width:1200px\" id=\"row-561113484\">\n\n\n\t<div id=\"col-392509751\" class=\"col medium-10 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>FREQUENTLY ASKED QUESTIONS<\/h1>\n<p<\/p>\n\n\t<section class=\"section\" id=\"section_1033288749\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 0px 0px 0px;margin:0px 0px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-full-width align-center\"  id=\"row-138409207\">\n\n\n\t<div id=\"col-440230694\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1026562222\">\n\n\n\t<div id=\"col-996601350\" class=\"col medium-12 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>DELIVERY<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1273104354\" class=\"col medium-12 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4114443079\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4114443079-label\" class=\"accordion-title plain\" href=\"#accordion-item-kako-mogu-da-poru\u010dim-artikal?\" aria-expanded=\"false\" aria-controls=\"accordion-4114443079-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I order an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4114443079-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4114443079-label\">\n\t\t\t\n\n<p>You can place an order either as a \u201cRegistered User\u201d or as a \u201cGuest\u201d.<\/p>\n<p><strong>Placing an order as a\u00a0<\/strong><strong>\u201cRegistered User\u201d\u00a0<\/strong>Start by clicking the registration icon in the upper-right corner, enter the requested information and select \u201cRegister\u201d. A confirmation window will appear and an automatic email will be sent to you. Check your inbox, spam or junk folder, then confirm your email address using the link in the message. After selecting an item and colour, click \u201cAdd to cart\u201d and follow the checkout steps. Before completing the order, review and accept the website terms and conditions using the provided checkbox.<\/p>\n<p><strong>Placing an order as a \u201cGuest\u201d\u00a0<\/strong>\u00a0If you want to order without registering, select an item and colour, then click \u201cAdd to cart\u201d. The website will guide you through checkout. Enter the required information on the Checkout page and click \u201cPLACE ORDER\u201d to submit your order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1770742239\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1770742239-label\" class=\"accordion-title plain\" href=\"#accordion-item-kako-se-vr\u0161i-dostava-porud\u017ebine?\" aria-expanded=\"false\" aria-controls=\"accordion-1770742239-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How is my order delivered?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1770742239-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1770742239-label\">\n\t\t\t\n\n<p>After receiving an order, our online sales team checks item availability and condition. Available items are sent through our contracted courier service, and the customer receives an order confirmation that starts the delivery period. If an ordered item is unavailable, the customer will be notified by email.<\/p>\n<p>The courier service will notify the customer by phone about the delivery time.<\/p>\n<p>Once the courier service collects the package, an automatic email notification will be sent to the customer.<\/p>\n<p>The delivery period is 1\u20135 business days, starting from the first business day after the order is placed.<\/p>\n<p>Packages are delivered on business days only; deliveries are not made on weekends.<\/p>\n<p>Please understand that delays may occur during promotions, seasonal sales and holidays because delivery depends on external service providers.<\/p>\n<p>Montenegro Post, our external delivery partner, delivers packages to the specified address between 8:00 and 16:00. Please ensure someone is available at the address during this time to receive the shipment.<\/p>\n<p>\u00a0When receiving your shipment, visually inspect the package for any visible damage. If the shipping box is significantly damaged and you suspect the product may be affected, refuse the shipment and notify us immediately. If the package appears undamaged, accept it and sign the courier\u2019s delivery note.<\/p>\n<p>\u00a0The courier attempts delivery twice. If you are not available at the address, the courier will usually call the phone number provided with your order to arrange a new delivery time. If the second attempt is also unsuccessful, the package will be returned to us. We will then contact you to determine the reason and arrange redelivery.<\/p>\n<p>The courier service will notify the customer by phone about the delivery time.<\/p>\n<p>Delivery of purchased items within Montenegro is free. We reserve the right to charge shipping for a second or subsequent delivery of the same order if the first attempt failed due to the customer and redelivery is requested.<\/p>\n<p>International delivery is handled by DHL and Montenegro Post. Delivery times and prices depend on the selected method and destination zone. Delivery usually takes 7\u201315 business days.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<br \/>By confirming the order and clicking \u201cPLACE ORDER\u201d, you agree to the delivery terms.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1656508173\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1656508173-label\" class=\"accordion-title plain\" href=\"#accordion-item-kada-mogu-da-o\u010dekujem-isporuku-svoje-porud\u017ebine?\" aria-expanded=\"false\" aria-controls=\"accordion-1656508173-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When can I expect my order to be delivered?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1656508173-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1656508173-label\">\n\t\t\t\n\n<p>Standard delivery takes 1\u20135 business days. Delays may occur during periods of high delivery volume, promotional sales and holidays.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1954896406\">\n\n\n\t<div id=\"col-1500531009\" class=\"col medium-12 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>PAYMENT<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1277258501\" class=\"col medium-12 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3038677063\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3038677063-label\" class=\"accordion-title plain\" href=\"#accordion-item-koji-su-na\u010dini-pla\u0107anja?\" aria-expanded=\"false\" aria-controls=\"accordion-3038677063-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods are available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3038677063-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3038677063-label\">\n\t\t\t\n\n<p>\u00a0 The following payment methods are available for in-store purchases:<\/p>\n<ul class=\"wp-block-list\">\n<li>Cash<\/li>\n<li>Visa, Mastercard and Maestro payment cards<\/li>\n<li>Bank transfer<\/li>\n<\/ul>\n<p>\u00a0 For purchases from the online store:<\/p>\n<ul>\n<li>Cash on delivery<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1284674777\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1284674777-label\" class=\"accordion-title plain\" href=\"#accordion-item-da-li-mogu-da-izvr\u0161im-kupovinu-iz-inostranstva?\" aria-expanded=\"false\" aria-controls=\"accordion-1284674777-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I make a purchase from abroad?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1284674777-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1284674777-label\">\n\t\t\t\n\n<p>Purchases and delivery are available outside Montenegro. For more information about international orders, contact us by Viber call or message, or email info@leatherland.me.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-566831844\">\n\n\n\t<div id=\"col-2053717754\" class=\"col medium-12 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>RETURNS<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1094084730\" class=\"col medium-12 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3153127177\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3153127177-label\" class=\"accordion-title plain\" href=\"#accordion-item-da-li-je-mogu\u0107e-i-kako-izvr\u0161iti-povra\u0107aj-artikla?\" aria-expanded=\"false\" aria-controls=\"accordion-3153127177-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return an item and how do I do it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3153127177-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3153127177-label\">\n\t\t\t\n\n<p>If, after receiving your order, you find that the selected item is not suitable, you have the right to withdraw from the purchase within 14 days. Refunds can only be made to the bank account you provide. For details about the return procedure, see the Right of Withdrawal page.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-224931763\" class=\"accordion-item\">\n\t\t<a id=\"accordion-224931763-label\" class=\"accordion-title plain\" href=\"#accordion-item-ko-snosi-tro\u0161kove-u-slu\u010daju-povra\u0107aja-artikla?\" aria-expanded=\"false\" aria-controls=\"accordion-224931763-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Who covers the costs when an item is returned?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-224931763-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-224931763-label\">\n\t\t\t\n\n<p>Return shipping costs are paid by the sender returning the goods, who may choose the courier service used for the return.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1636398967\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1636398967 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1897305787\">\n\n\n\t<div id=\"col-1450817262\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n<h3>Do You Have More Questions?<\/h3>\n<p>Contact us for more information.<\/p>\n<a href=\"https:\/\/leatherland.me\/elements\/pages\/contact\/\" class=\"button primary expand\" style=\"border-radius:5px;padding:3px 50px 3px 50px;\">\n\t\t<span>CONTACT DETAILS<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1897305787 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-1897305787 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1033288749 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-392509751 > .col-inner {\n  margin: 0px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-86","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/leatherland.me\/en\/wp-json\/wp\/v2\/pages\/86","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leatherland.me\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leatherland.me\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leatherland.me\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leatherland.me\/en\/wp-json\/wp\/v2\/comments?post=86"}],"version-history":[{"count":0,"href":"https:\/\/leatherland.me\/en\/wp-json\/wp\/v2\/pages\/86\/revisions"}],"wp:attachment":[{"href":"https:\/\/leatherland.me\/en\/wp-json\/wp\/v2\/media?parent=86"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}