Right of Withdrawal

The Consumer has the right to withdraw from a distance purchase agreement, in accordance with the Consumer Protection Act, from the moment the goods come into the possession of the Consumer or a third party designated by the Consumer who is not the carrier, without stating a reason and without additional costs. A notice of withdrawal from a distance agreement is considered timely if it is sent to the Seller by post at the company’s registered office. The notice takes legal effect on the date it is sent to the Seller. The Consumer bears the burden of proving compliance with this provision in order to exercise the right of withdrawal. The Consumer bears only the direct cost of returning the goods, except where the reason for the return is an error by the Seller. The Consumer is solely liable for any reduction in the value of the goods resulting from handling that is inappropriate or goes beyond what is necessary to establish the nature, characteristics and functionality of the goods. When the right of withdrawal is exercised, the Seller must refund all payments received from the Consumer without delay and no later than 14 days from the date the withdrawal notice is received. The Seller will make the refund using the same payment method used by the Consumer in the original transaction. The Seller may withhold the refund until the returned goods are received or until the Consumer provides proof that the goods have been sent to the Seller. Where items covered by a distance sales agreement are returned and funds are consequently refunded to the Consumer,

A notice of withdrawal from a distance agreement is considered timely if it is sent to the Seller by post at the company’s registered office.

The notice of withdrawal takes legal effect on the date it is sent to the Seller.

The Consumer bears the burden of proving compliance with this provision in order to exercise the right of withdrawal.

 The Consumer bears only the direct cost of returning the goods, except where the reason for the return is an error by the Seller. The Consumer is solely liable for any reduction in the value of the goods resulting from handling that is inappropriate or goes beyond what is necessary to establish the nature, characteristics and functionality of the goods.

When the right of withdrawal is exercised, the Seller must refund the payments received from the Consumer without delay and no later than 14 days from the date the withdrawal notice is received. The Seller will make the refund using the same payment method used by the Consumer in the original transaction. The Seller may withhold the refund until the returned goods are received or until the Consumer provides proof that the goods have been sent to the Seller.

Where items covered by a distance sales agreement are returned and funds are consequently refunded to the Consumer,  the amount paid will be refunded to the customer’s bank account.

What is not considered withdrawal from the agreement under Article 66 of the Consumer Protection Act

If, after ordering an item through the online store and receiving confirmation of the order from the online store, the Consumer does not accept the shipment after two delivery attempts by the courier service contracted by the Company to provide domestic express delivery services, the Consumer is not considered to have withdrawn from the agreement within the meaning of Article 74a of the Consumer Protection Act. In accordance with the Law on Obligations, if the customer does not accept the ordered items, the sales agreement is terminated because the customer has breached the contractual obligation to take possession of the goods and pay the purchase price. The Seller is therefore entitled to compensation for the resulting damage under the general rules governing compensation for damage. The obligation to compensate becomes due when the damage occurs. Accordingly, if the Consumer does not accept the shipment, the Consumer must compensate the Seller for the resulting damage in the amount of the transport costs.