DELIVERY
You can place an order either as a “Registered User” or as a “Guest”.
Placing an order as a “Registered User” Start by clicking the registration icon in the upper-right corner, enter the requested information and select “Register”. A confirmation window will appear and an automatic email will be sent to you. Check your inbox, spam or junk folder, then confirm your email address using the link in the message. After selecting an item and colour, click “Add to cart” and follow the checkout steps. Before completing the order, review and accept the website terms and conditions using the provided checkbox.
Placing an order as a “Guest” If you want to order without registering, select an item and colour, then click “Add to cart”. The website will guide you through checkout. Enter the required information on the Checkout page and click “PLACE ORDER” to submit your order.
After receiving an order, our online sales team checks item availability and condition. Available items are sent through our contracted courier service, and the customer receives an order confirmation that starts the delivery period. If an ordered item is unavailable, the customer will be notified by email.
The courier service will notify the customer by phone about the delivery time.
Once the courier service collects the package, an automatic email notification will be sent to the customer.
The delivery period is 1–5 business days, starting from the first business day after the order is placed.
Packages are delivered on business days only; deliveries are not made on weekends.
Please understand that delays may occur during promotions, seasonal sales and holidays because delivery depends on external service providers.
Montenegro Post, our external delivery partner, delivers packages to the specified address between 8:00 and 16:00. Please ensure someone is available at the address during this time to receive the shipment.
When receiving your shipment, visually inspect the package for any visible damage. If the shipping box is significantly damaged and you suspect the product may be affected, refuse the shipment and notify us immediately. If the package appears undamaged, accept it and sign the courier’s delivery note.
The courier attempts delivery twice. If you are not available at the address, the courier will usually call the phone number provided with your order to arrange a new delivery time. If the second attempt is also unsuccessful, the package will be returned to us. We will then contact you to determine the reason and arrange redelivery.
The courier service will notify the customer by phone about the delivery time.
Delivery of purchased items within Montenegro is free. We reserve the right to charge shipping for a second or subsequent delivery of the same order if the first attempt failed due to the customer and redelivery is requested.
International delivery is handled by DHL and Montenegro Post. Delivery times and prices depend on the selected method and destination zone. Delivery usually takes 7–15 business days.
By confirming the order and clicking “PLACE ORDER”, you agree to the delivery terms.
Standard delivery takes 1–5 business days. Delays may occur during periods of high delivery volume, promotional sales and holidays.
PAYMENT
The following payment methods are available for in-store purchases:
- Cash
- Visa, Mastercard and Maestro payment cards
- Bank transfer
For purchases from the online store:
- Cash on delivery
Purchases and delivery are available outside Montenegro. For more information about international orders, contact us by Viber call or message, or email info@leatherland.me.
RETURNS
If, after receiving your order, you find that the selected item is not suitable, you have the right to withdraw from the purchase within 14 days. Refunds can only be made to the bank account you provide. For details about the return procedure, see the Right of Withdrawal page.
Return shipping costs are paid by the sender returning the goods, who may choose the courier service used for the return.